Frequently Asked Questions
About the Store
Who operates Varuniqo?
Varuniqo is operated by Andromeda Limited. Our registered address is UNIT B, 11/F, YAM TZE COMM BLDG, 23 THOMSON RD, WAN CHAI, HONG KONG.
How do I contact customer support?
Email service@varuniqo.com. We aim to respond within 2 business days. For order-related questions, include your order number and checkout email address.
Products and Orders
How do I choose the correct product?
Review the product page for its dimensions, materials, variations, intended use, compatibility information, warnings, and care instructions. If a product is intended for a particular surface, material, device, age group, or environment, check those details before purchase.
If important information is unclear, email us before ordering. Do not assume that a product is suitable for every person, surface, material, device, or situation.
Which payment methods can I use?
The payment methods available for your order are shown at checkout. Availability may depend on your location, device, and payment provider. Review the final amount and selected payment method before submitting payment.
Why have I not received an order confirmation?
Check the spam, junk, or promotions folder for the email address used at checkout. If the confirmation is still missing, contact us with your name, approximate order date, and checkout email address so we can investigate.
Can I change or cancel an order?
Email us as soon as possible, preferably within 12 hours of placing the order. Include your order number and the exact change requested.
We will try to assist before fulfillment begins. We cannot guarantee interception once processing or dispatch is underway. This does not affect any statutory cancellation rights that apply to your purchase.
Shipping and Delivery
How much is standard shipping?
$39.99 USD or more: Free standard shipping.
Below $39.99 USD: $5.99 USD standard shipping.
The threshold uses the merchandise subtotal after discounts, before shipping, taxes, and import charges. It applies to supported destinations. Your shipping charge is displayed before you pay.
How long does processing take?
Our normal processing estimate is 1–3 business days before dispatch. During holidays or unusually busy periods, processing may take up to 5 business days. Business days exclude weekends and public holidays affecting order operations.
How long does delivery take after dispatch?
Destination
Estimated standard transit time
United States
8–15 business days
Canada, United Kingdom, and Australia
11–16 business days
Other supported destinations
13–18 business days
These estimates exclude order-processing time. Customs, carrier capacity, weather, holidays, and other disruptions may affect arrival dates. See our Shipping & Delivery Policy for details.
Will my order have tracking?
Once your order is dispatched, we normally email the available tracking information. Carrier tracking may take approximately 1–3 business days after label creation to show its first update.
Can products arrive in separate parcels?
Yes. Items may be shipped from different fulfillment locations and arrive on different dates. We do not charge an additional standard shipping fee solely because we split your order into separate shipments.
Are import duties included?
Unless expressly shown as included or collected at checkout, destination customs duties and import-related fees may be payable by the customer. Free shipping does not mean that import charges are included.
What if a shipment is late or missing?
Contact us if the delivery estimate has passed or tracking has not updated for more than 7 days. You do not need to wait if you have evidence of an immediate delivery problem.
If tracking says delivered but the parcel is missing, check the delivery location, household members, building reception, neighbors, and the carrier, then contact us. A delivery scan is evidence we consider, not an automatic reason to reject a valid non-delivery claim.
Returns and Refunds
Do you accept change-of-mind returns?
Outside statutory cancellation rights or a specific return offer stated when you purchased, we do not offer an additional change-of-mind return or routine exchange program. Ordering the wrong option or deciding you no longer want a correctly supplied product does not itself qualify for a voluntary return.
Where UK distance-selling cancellation rights apply, eligible customers generally have 14 days after receiving the goods to notify us of cancellation and another 14 days to return them, subject to lawful exceptions. Other applicable consumer rights also remain protected. See our Return & Refund Policy.
What should I do about a damaged, faulty, incorrect, or missing item?
Email us promptly, preferably within 7 calendar days after delivery, with your order details and a description of the issue. Photos or video can help. The 7-day request is for faster investigation; it is not a limit on statutory rights or later-discovered defects.
We will assess the issue and provide the remedy required by applicable law or an agreed resolution, which may include repair, replacement, delivery of missing items, a price reduction, or refund.
Can I send products to the registered address or parcel sender?
Please contact us first for return instructions. Neither address is necessarily the correct returns location. An applicable statutory cancellation right does not depend on us granting discretionary approval.
How long does a refund take?
We issue refunds without undue delay after the applicable requirements are met and within any legally required period. Refunds normally go to the original payment method. After issuance, the payment provider may take approximately 7–12 business days to display the credit; this estimate does not extend our legal refund obligations.
Do I pay return shipping?
We cover reasonable return costs where required for a verified defective, damaged, or incorrectly supplied product. For an eligible statutory change-of-mind return, you ordinarily pay the direct return cost unless we agreed otherwise. See our Return & Refund Policy for the full conditions.