Return & Refund Policy

Last Updated: September 11, 2026

1. Scope and Your Legal Rights

This policy applies to purchases from varuniqo.com, operated by Andromeda Limited.

It explains our standard after-sales procedures. It does not exclude or reduce mandatory consumer rights relating to faulty goods, inaccurate descriptions, non-delivery, statutory cancellation, or other matters. Where mandatory law provides a different remedy or deadline, that law takes priority.

2. Change-of-Mind Returns and Exchanges

Except for applicable statutory cancellation rights or a specific return offer made at purchase, Varuniqo does not provide an additional change-of-mind return or routine exchange program.

Changing your preference or ordering the wrong size, model, color, or quantity does not by itself qualify for a voluntary return of a correctly supplied product. Please check the product details before ordering.

This does not mean that all sales are non-refundable. The following sections cover product problems and legally required cancellations.

3. Damaged, Defective, Incorrect, or Missing Items

If an item arrives damaged, is faulty, differs materially from its description, is not what you ordered, or is missing from the delivery, contact service@varuniqo.com.

Please report visible arrival or fulfillment problems promptly, preferably within 7 calendar days of delivery, to help us investigate with the carrier or warehouse. This is a requested reporting period, not a cutoff for statutory rights or defects discovered later.

Please include:

Your order number or another reasonable proof of purchase.

The email address used for the order.

A description of the issue and the affected item.

Photographs or video where reasonably possible.

Packaging or shipping-label photographs where relevant and available.

Retain the item and available packaging while we investigate if reasonably possible. Missing original packaging or inability to supply a particular form of evidence does not automatically invalidate a statutory claim.

4. Assessment and Remedies

We may reasonably assess the product or request additional information. The remedy will depend on the issue, applicable law, and any agreement with you. It may include repair, replacement, supply of missing items, a price reduction, or a partial or full refund.

Where the law gives you a choice of remedy, we will respect that choice. You will not be required to accept store credit instead of a monetary refund to which you are entitled.

Damage caused solely by misuse, unsuitable use, unauthorized alteration, or normal wear does not generally qualify as a product defect. This does not remove rights relating to an underlying fault or misleading product description.

5. Statutory Cancellation for Eligible UK Orders

Where UK distance-selling cancellation rules apply, you generally have 14 days after receiving the goods to tell us you wish to cancel, without giving a reason. You then generally have another 14 days to return them. Where an order is delivered in separate parts, the legally applicable starting date applies.

Email service@varuniqo.com with a clear cancellation statement and details identifying the order. You may use this wording, but it is not compulsory: “I wish to cancel my order [order number], received on [date]. My name and address are [details].”

Lawful exceptions may apply, including personalized goods, certain perishable items, or sealed goods unsuitable for return for health or hygiene reasons after unsealing. An exception is applied only where the legal conditions are met; it does not remove rights concerning faulty goods.

You may inspect goods as you would in a shop. A lawful deduction may apply for diminished value caused by handling beyond what is necessary to establish their nature, characteristics, and function.

For an eligible cancellation, we refund the amount required by law, including the basic outbound standard-delivery charge where applicable. Extra charges for a premium delivery method are not reimbursed beyond the basic-delivery amount. You pay the direct return cost unless we agreed to cover it or the return is for a fault or other reason for which the law requires us to pay.

We make the refund within the applicable 14-day legal period and may withhold reimbursement until the goods are returned or evidence of dispatch is supplied, whichever occurs first, where legally permitted.

6. Australian and Other Consumer Rights

Where Australian Consumer Law applies, consumer guarantees cannot be excluded by this policy. Rights for a major failure may include a choice of replacement or refund and compensation for reasonably foreseeable loss. Other failures may require repair, replacement, or another remedy under the law.

The 7-day reporting request is not a time limit on these guarantees. Consumers in other jurisdictions, including relevant US states and Canadian provinces, retain all non-waivable local rights.

7. Return Instructions and Costs

Contact us before sending goods so we can provide the appropriate return instructions. A statutory cancellation notice does not require our discretionary approval to be valid.

Our registered office and the sender address on the package are not necessarily returns facilities. Do not assume they are suitable for product returns. We will not use the instruction process to obstruct a legal right.

For verified defective, damaged, or incorrectly supplied goods, we cover reasonable return costs when required by law or agreed as part of the resolution. Contact us before purchasing a return service so we can arrange a suitable method. For eligible change-of-mind returns, the direct return cost is generally yours as explained above.

Use reasonable packaging and retain proof of dispatch. Returns sent to an unrelated address may be difficult to trace, but statutory claims will be assessed according to the applicable law and evidence.

8. Refund Method and Timing

Refunds are normally returned to the original payment method unless another lawful method is agreed with you. We issue refunds without undue delay after the applicable requirements are met and within any mandatory deadline.

After issuance, your bank or payment provider may take approximately 7–12 business days to display the credit. This is a payment-provider posting estimate, not extra time for us to postpone a legally required refund.

Refunds reflect amounts actually paid for the affected goods, including relevant discounts. Shipping charges are refunded when required by law or included in the agreed remedy. We do not impose a restocking fee on an eligible statutory cancellation.

9. Order Changes Before Dispatch

Send requests to change or cancel an order as soon as possible, preferably within 12 hours of placement. We will try to assist before fulfillment begins, but cannot guarantee that a parcel already being processed can be intercepted.

This request window does not replace or restrict a statutory cancellation right. If we cannot fulfill an order and cancel it ourselves, we refund the amounts paid for the canceled goods and applicable shipping charges.

10. Contact

Store: Varuniqo
Operated by: Andromeda Limited
Email: service@varuniqo.com
Registered Address: UNIT B, 11/F, YAM TZE COMM BLDG, 23 THOMSON RD, WAN CHAI, HONG KONG.

Please request product-return instructions before shipping goods to the registered address.